Terms of Service

Last updated: 15 May 2026

1. General Provisions

These Terms of Service, hereinafter referred to as the “Terms”, define the rules for using the website available at https://www.flexfulfillment.eu, hereinafter referred to as the “Website”.

The Website is operated by:

FLEX Logistik Deutschland GmbH
Am Knühl 2
39326 Hermsdorf, Germany
Steuernummer: 114/5817/5187
VAT ID: DE346264068
EORI: DE884155763601273

Contact details:

In these Terms, “FLEX.”, “FLEX. Fulfillment”, “we”, “us” or “our” refers to FLEX Logistik Deutschland GmbH.

These Terms apply only to the use of the Website. The actual provision of fulfillment, logistics, warehousing, shipping, returns, FBA prep or related operational services is governed by separate B2B commercial agreements, service confirmations, offers, order forms or contracts agreed individually with clients.

Information published on the Website is provided for general informational and business purposes only. It does not constitute a binding commercial offer unless this is expressly stated in a separate written offer or agreement.

2. Definitions

For the purposes of these Terms:

  • User means any person, company or organization using the Website.
  • Website means the website available at https://www.flexfulfillment.eu and its subpages.
  • Electronic Services means services provided electronically through the Website, such as access to website content, contact forms, quote request forms, newsletter subscription forms or other online functions.
  • Client means a business customer or prospective business customer interested in FLEX. fulfillment, logistics or related services.
  • Content means all text, images, graphics, videos, logos, layouts, software, downloadable materials and other materials available on the Website.

3. Scope and Nature of the Website

The Website presents information about FLEX. Fulfillment, including fulfillment services, logistics services, warehousing, order fulfillment, FBA prep, returns handling, marketplace logistics, e-commerce logistics and related operational solutions.

The Website may provide the following free electronic functions:

  • access to informational content about our services;
  • contact forms and quote request forms;
  • newsletter or marketing subscription forms, where available;
  • access to resources, articles, guides, help content or forum-style content, where available;
  • links to external tools, partner platforms or client systems, including myFLEX WMS, where applicable.

Using the Website does not create a logistics service agreement, warehousing agreement, transport agreement, fulfillment agreement or any other operational service agreement between the User and FLEX. Such agreements require separate commercial arrangements.

4. Technical Requirements

To use the Website properly, the User needs:

  • a device with Internet access;
  • an up-to-date web browser, such as Chrome, Safari, Firefox, Edge or another modern browser;
  • cookies and JavaScript enabled for some Website functions;
  • an active email address if the User wishes to use a contact form, quote request form or newsletter subscription.

We do not guarantee that the Website will function correctly on outdated browsers, unsupported devices or configurations that block essential website functionality.

5. User Obligations

The User agrees to use the Website in accordance with applicable law, good practice, these Terms and the intended purpose of the Website.

The User must not:

  • submit unlawful, misleading, abusive, offensive, defamatory or infringing content;
  • use the Website to send spam, unsolicited commercial messages or malicious content;
  • attempt to gain unauthorized access to the Website, server, systems, forms, accounts or connected tools;
  • interfere with the security, integrity or availability of the Website;
  • introduce malware, harmful code, automated scraping systems or tools that overload the Website;
  • copy, reproduce or commercially exploit Website content without prior written permission;
  • impersonate another person, company or organization when submitting inquiries.

We reserve the right to restrict access to the Website, block suspicious activity, remove unlawful submissions or take other reasonable measures if a User violates these Terms or applicable law.

6. Contact Forms, Quote Requests and Business Communication

When a User submits a contact form, quote request or other inquiry through the Website, the User must provide accurate and lawful information.

Submitting a form does not oblige FLEX. to accept the request, provide a quote, enter into a contract or provide services. We may respond, request additional information, decline the inquiry or redirect the User to another FLEX. entity, partner or website where appropriate.

Commercial information exchanged through the Website is preliminary unless confirmed in a separate written agreement or offer.

7. Newsletter and Marketing Communication

If newsletter or marketing subscription options are available, the User may subscribe voluntarily by providing the required information and, where required, giving consent.

The User may unsubscribe from marketing communications at any time using the unsubscribe link in the relevant email, where available, or by contacting us directly.

8. Intellectual Property

All Content available on the Website, including text, graphics, layouts, logos, images, videos, icons, designs, service descriptions and software elements, is protected by copyright, trademark and other intellectual property laws.

The Content belongs to FLEX., its affiliated entities, licensors, partners or other authorized rights holders.

The User may view the Website for personal or internal business purposes. The User may not copy, reproduce, modify, distribute, publish, sell, license, scrape, mirror or otherwise commercially exploit any part of the Website without prior written permission from FLEX., unless permitted by mandatory law.

The names “FLEX.”, “FLEX. Fulfillment”, FLEX. logos and related brand elements may not be used without prior written consent.

9. External Links and Third-Party Content

The Website may contain links to third-party websites, tools, platforms, articles, resources, partner pages or external services.

We are not responsible for the content, availability, accuracy, security, policies or practices of third-party websites or services. Accessing third-party websites is at the User’s own discretion and risk.

Where the Website includes embedded content from third-party websites, such content may behave as if the User visited the third-party website directly. Third parties may process data according to their own terms and privacy policies.

10. Availability of the Website

We make reasonable efforts to keep the Website available and functioning correctly, but we do not guarantee uninterrupted, error-free or permanent access.

The Website may be unavailable due to maintenance, updates, technical issues, hosting problems, cybersecurity incidents, force majeure events or circumstances beyond our control.

We may modify, suspend or discontinue any part of the Website at any time.

11. No Professional Advice

Content on the Website may discuss logistics, fulfillment, marketplace operations, customs, compliance, warehousing or e-commerce processes. Such content is provided for general informational purposes only.

The Website does not provide legal, tax, customs, financial, regulatory or professional advice. Users should obtain professional advice before making decisions based on legal, tax, customs or regulatory matters.

12. Limitation of Liability

To the fullest extent permitted by applicable law, FLEX. is not liable for damages arising from the use of, inability to use, or reliance on the Website or its Content.

In particular, FLEX. is not liable for:

  • decisions made by the User based on Website content;
  • loss of profit, revenue, data, business opportunities or goodwill;
  • indirect, incidental, special or consequential damages;
  • errors, omissions or outdated information on the Website;
  • temporary unavailability, technical issues or interruptions;
  • third-party websites, services, tools or embedded content linked from the Website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law, including liability for intentional misconduct, gross negligence, injury to life, body or health, or other liability that cannot be excluded by law.

13. B2B Nature of FLEX. Services

FLEX. Fulfillment primarily provides services to business clients, online retailers, marketplace sellers, brands, importers and other commercial operators.

Unless expressly agreed otherwise, the logistics, fulfillment, warehousing, FBA prep, forwarding, returns and related operational services presented on the Website are intended for B2B clients and are subject to separate commercial terms.

Any service descriptions, performance claims, timelines, capacity references, warehouse location references, carrier references or process descriptions on the Website are indicative and may depend on operational availability, client requirements, product type, warehouse location, carrier conditions, marketplace rules and the final commercial agreement.

14. Complaints Concerning Website Functioning

Users may submit complaints concerning technical issues or the functioning of the Website by contacting us at [email protected].

A complaint should include:

  • the User’s contact details;
  • a description of the issue;
  • the URL or part of the Website concerned;
  • the date and time when the issue occurred, where possible;
  • screenshots or other supporting information, where useful.

We will review Website-related complaints within a reasonable time and may contact the User for additional information if needed.

15. Content Submissions and Illegal Content

If the Website allows Users to submit content, comments, forum posts, form messages or other materials, the User is responsible for ensuring that such submissions are lawful and do not infringe third-party rights.

Users must not submit content that is illegal, defamatory, discriminatory, hateful, threatening, misleading, fraudulent, infringing, spam-like, malicious or otherwise contrary to applicable law.

We may remove, restrict or refuse content submitted through the Website if we reasonably believe that it violates these Terms, applicable law, third-party rights or the intended purpose of the Website.

Notices concerning unlawful content or abuse of the Website may be sent to [email protected]. Please include enough information to identify the relevant content, explain the issue and allow us to assess the notice.

16. Data Protection and Cookies

The processing of personal data in connection with the Website is described in our Privacy Policy.

The Website uses cookies and similar technologies for essential functionality and, where the User consents, analytics or third-party features.

Detailed information about personal data, cookies, analytics and User rights is available in the Privacy Policy at:

https://www.flexfulfillment.eu/privacy/

17. Consumer Dispute Resolution Notice

FLEX. Fulfillment primarily provides services in a B2B context.

We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board, unless participation is required by mandatory applicable law in a specific case.

The former European Online Dispute Resolution platform has been discontinued and is no longer available.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of Germany, unless mandatory consumer protection laws provide otherwise.

For business Users, any disputes arising out of or in connection with these Terms, the Website or its use shall be submitted to the courts competent for the registered office of FLEX Logistik Deutschland GmbH, unless mandatory law provides otherwise.

For consumers, if any consumer law applies in a specific case, mandatory consumer protection rules and jurisdiction rules remain unaffected.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Website, services, technical tools, legal requirements or business operations.

The updated version becomes effective when published on this page, unless a later effective date is stated.

The version published on this page is the currently applicable version.