Fulfillment for Jewellery & Luxury in Europe
Order fulfillment services for online retailers. No cost on-boarding.
LOCATION: GERMANY + POLAND + FRANCE = IN THE CENTER OF EUROPE
Fast, ultra-careful pick & pack for fine jewellery, watches, designer accessories, and luxury collectibles—built around secure storage, chain-of-custody, authentication, and discreet packaging. Local warehouses in Germany, Poland and France. Same-day dispatch available.
Selling luxury is precision, trust, and presentation. SKUs differ by size, metal, stones, or serials; returns must be authenticated; packaging must delight. FLEX. turns those realities into an operational advantage:
same-day dispatch
real-time stock & certificate/serial visibility
luxury-savvy returns & authentication flow
We protect margin and customer experience.
OUR MISSION
To Make E-Commerce Fulfillment Easy
FLEX. will provide you with a mix of experience, reliability and scalability to help you grow your online business to new levels. Let’s succeed together!
DELIVERING SOLUTIONS
We understand that time is money and we value our clients' time over everything else.
Integrations (Out-of-the-Box)
Shopify, Amazon (FBM/SFP), eBay, OTTO, TikTok Shop, Kaufland, Allegro, C-discount, Magento/Adobe Commerce, BigCommerce, PrestaShop,
and 500+ more.
How It Works
(for Jewellery & Luxury)
Step 1
Connect your store(s)
Sync orders, inventory, returns, and serial/certificate fields with our WMS—no spreadsheets required.
Step 2
Inbound & QA
Receive and verify counts, serials/cert numbers, condition, and packaging components (pouches, boxes, ribbons). Optional photo set at inbound.
Step 3
Storage & visibility
Secure, zoned storage (locked cages, small-parts bins) with real-time SKU, serial/certificate, and allocation reporting.
Step 4
Pick, Pack, Present
White-glove handling (lint-free gloves), micro-fibres, tamper-evident seals, discreet outer cartons, optional branded unboxing; same-day dispatch.
Step 5
Shipping across the EU
Optimised carrier matrix including insured services, age/ID on delivery where required, and discreet labels.
Step 6
Returns that pay back
Luxury-specific RMA: visual check → authenticity/serial verification → condition grade → re-box/polish wipe → relabel. Options for refurbishment, certificate re-matching, or secondary-channel routing.
Sustainability & Compliance for Jewellery & Luxury
EU shoppers and regulators expect transparent sourcing, accurate descriptions, and responsible returns—especially for precious metals, stones, and branded accessories. We support this with serial/certificate traceability, clean documentation (barcodes, valuation data, routing guides), and discreet, right-sized packaging that reduces waste without compromising presentation. Returns are authenticated, graded, and safely re-boxed; when not resellable, we route to refurbish/recycle per policy. All SKU/serial/certificate events sync to your stack for auditability and brand protection.
Services for Jewellery & Luxury
Why Luxury Brands Choose FLEX.
Chain-of-custody accuracy
We log item movement with photo/weight/scan events and optional dual-control steps.
Theft & loss mitigation
Secure cages, discreet packaging, tamper-evident seals, and insured lanes where applicable.
Showroom-level presentation
Unboxing kits, hand-tied ribbons, care cards, authentication inserts, and personalised notes.
Strategic EU footprint
Warehouses in Germany, Poland, France for lower shipping costs and faster delivery.
Same-day dispatch + clear SLAs
Speed that wins carts and keeps promises.
Plug-and-play integrations
Shopify, Amazon (FBM/SFP), eBay, OTTO, TikTok Shop, Kaufland, Allegro, C-discount, Magento/Adobe Commerce, BigCommerce, PrestaShop—and more.
Sustainability mindset
Reuse/repurpose of presentation components where approved, recycled/recyclable packaging options, and reduced damages.
Compliance & Documentation
Security & Access Controls
We keep your shipments retailer-ready and audit-friendly, reflecting luxury specifics: serials, certificates, valuations, and brand components.
Retailer routing followed precisely; GS1 barcodes aligned to SKU/size/metal/variant.
Support for cert numbers (e.g., gem/warranty cards) on pack slips/records; optional appraisal/valuation data where you provide it.
ASNs, SSCC pallet labels, packing lists, delivery notes generated from your master data.
Returns paperwork records serial match, condition grade, missing components, and authenticity status.
Commercial invoices for non-EU lanes with HS codes and Incoterms; proper commodity descriptions and declared values.
Address/postcode validation to cut exceptions; branded care/authentication cards inserted when provided.
What we’ll need to set this up: variant/size matrix, barcode scheme, serial/certificate rules, your RMA/authentication policy, any retailer guides, insurance/declared-value preferences, and invoice/Incoterms templates. We configure, run sample orders to validate labels/docs, then lock the rules before go-live.
Layered physical, operational, and digital controls designed for high-value, small-format items.
Secure cages, restricted zones, CCTV; dual-control for cage access if required.
Tamper-evident outbound, discreet outer packaging; photo/weight/scan logs at pack to back claims.
Environmental care: silica/anti-tarnish options; no direct light/heat exposure.
Cycle counts and investigations; quarantine flows for suspected counterfeit/recall items.
Role-based WMS, 2FA on admin, encryption in transit, secure label/doc generation; periodic access reviews and session timeouts.
Assurance you can show your team: written SOPs (white-glove handling, authentication checks, returns grading, access control), plus sample audit logs and screenshots during onboarding—so ops and compliance can sign off with confidence.
Locked down in the warehouse, loved at unboxing.
Our EU Locations
We operate from Germany, Poland, France—in the center of Europe—for faster local delivery and cost-efficient cross-border shipping.
E-COMMERCE LOGISTICS
We carefully choose our warehouse locations close to sea and rail container terminals, cargo airports and highways, to make sure we are able to receive your shipments without delays and forward it to Amazon fulfillment centers in a cost efficient way.
LOCATION IS A KEY
IN E-COMMERCE LOGISTICS
We understand that time is money and we value our clients' time over everything else.
Who This Service Is For
D2C jewellery/watch brands and luxury accessories on Shopify & marketplaces.
Marketplace/Vendor programs (FBM, SFP, Direct Fulfillment) with strict SLAs.
Amazon sellers needing FBA prep, removals processing, and pre-Amazon storage.
Limited drops, influencer kits, and seasonal gift sets requiring premium presentation.
Ready for White-Glove at Scale?
From serial capture and authentication to launch spikes and gifting season, we’ve built our EU network for luxury—fast cut-offs, discreet protective packing, and smart RMAs that protect margin and brand equity. We’ll map a fulfillment plan that matches your SKUs, channels, and growth targets, then pilot it on sample orders to validate packing, carriers, and serial workflows. As volume scales, we tune pick paths, packaging recipes, and carrier mixes so you keep speed, security, and presentation in balance.
