Frequently Asked Questions
If you have a question that is not on the list, please contact us.
We are happy to be of service to you if you require any assistance.
What is FLEX. Fulfillment?
Order fulfillment is a process of delivering customer's order from a warehouse to his door step and all the steps in-between.
FLEX. is a logistics and order fulfilment service for ecommerce businesses which sell products online in Europe and want to outsource their order shipments and returns to a 3PL. With warehouses located in Poland and Germany - in the center of Europe, you can be closer to your customers. Working with FLEX. will allow you to stay ahead of the competition by shipping your products faster and cheaper. Thanks to our software and service, we can pick, pack and dispatch products to your customers within the same day. Next day delivery is also available.
B2C / DTC FULFILLMENT IN EUROPE
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Can you ship my products using my own branded packaging and boxes?
Yes we can. We can use your branded boxes and other packaging materials. You can simply send us your packaging materials along with your products to our warehouse or we can take care of the supplies on our side.
How can I manage customer returns?
Yes we do, we are able to either re-stock, destroy or return the unit to you.
B2C FULFILLMENT by FLEX.
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Do you offer a free trial?
Yes we do. We offer 30-Day Risk-Free Trial. Please contact us for a quote.
What are the shipping fees?
The actual shipping fee is charged by a courier company to deliver the shipment and is passed directly onto you. Every delivery will have a different fee based on destination, product category, weight, size etc. Please contact us for a quote.
What are the storage fees?
Standard storage fee per month starts at 10 EUR for pallet location. Please contact us for a quote.
Is there a minimum number of orders per month?
Although FLEX. would like to have at least 200 orders per month per client, there is no minimum that you have to ship each month.
Do each of my items have to be labeled by my supplier?
We do require all the items to be labeled with SKU or EAN numbers matching your website items. Any additional info such as size, color, etc. is also helpful to avoid mistakes. Items that are labeled well will help cut down on shipping errors and reduce your return & replacement costs. FLEX. offer labelling service at extra charge. Please contact us for a quote.
What needs to be on the label for shipments to your warehouse?
The better your shipment is labeled, the faster we can receive your product and have it ready for fulfillment. The following information is essential on the packing list for shipments: company name; total number of boxes in the shipment, each box labeled with SKU or EAN numbers with quantity of each.
How do I see my inventory levels?
With our WMS (warehouse management system) software, inventory levels are provided to your ecommerce platforms in real-time. You are be able to monitor inventory levels in your admin area of the ecommerce platform you are using.
