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OUR GOAL
To provide an A-to-Z e-commerce logistics solution that would complete Amazon fulfillment network in the European Union.
Amazon DXB5 is a state-of-the-art Sort and Non-Sort fulfillment center situated in Dubai South, forming the backbone of the e-commerce logistics network in the United Arab Emirates. Positioned near the Al Maktoum International Airport and the Jebel Ali Port, this facility acts as the ultimate gateway for fast-moving consumer goods entering the dynamic Middle Eastern market. For European sellers exporting to Dubai, the transition into the UAE requires meticulous coordination with Dubai Customs and Amazon's regional inbound protocols. Ensuring your inventory is thoroughly prepared and compliant before leaving your European origin is essential to avoid premium storage penalties or rejection upon arrival in the Emirates.
Amazon DXB5 at a Glance
Achieving a smooth delivery into the Dubai South facility demands strict compliance with regional operational standards.
FC Code: DXB5
Full Address: Combined Plot Nos. EZ-23, EZ-24 and EZ-25 EZDubai, Logistics District, Dubai South Dubai, AE, United Arab Emirates
GLN Code: Not publicly disclosed.
Pallet Exchange: No pallet exchange available.
Slip Sheet Unloading: Must be explicitly verified and authorized during the appointment request phase.
Deep Sea Imports: DXB5 does not process raw ocean freight directly; all deep sea imports must be fully deconsolidated, palletized, and cleared through UAE customs at the port before undertaking the final-mile transit to the facility gates.
Notice Period: Appointments must be requested at least 24 hours in advance.
Strategic Location
The strategic brilliance of DXB5 lies in its placement within the Dubai South logistics corridor. This free zone environment provides unparalleled connectivity between the Jebel Ali Sea Port and the Al Maktoum International Airport, facilitating rapid deconsolidation of both ocean and air freight. For European sellers, this multimodal connectivity dramatically reduces inland transit times once the cargo clears customs. The location allows Amazon to rapidly deploy inventory across the entire UAE and acts as a high-speed springboard for the wider Gulf Cooperation Council consumer base.
Operational Specifications for DXB5
Safeguarding your delivery metrics at DXB5 requires precise execution of cargo standards and a clear understanding of specific network routing.
Booking and Hours
Booking System: All deliveries must be scheduled via Amazon Carrier Central (UAE).
Receiving Windows: Standard operations run in two shifts: 08:30 to 17:30 (Day) and 18:30 to 03:30 (Night).
Appointment Policy: Carriers must supply evidence of drop-off, including a time stamp and an Amazon employee's signature.
Receiving Model
FC Type: DXB5 is a Sort/Non Sort facility.
Heavy & Bulky Rerouting: Any items exceeding 120 cm (L), 60 cm (W), 60 cm (H), or 20 kg in weight are classified as heavy & bulky and must be redirected to the XAEC facility.
Floor Loading: Floor-loaded shipments are strictly unacceptable unless authorized in advance. Unauthorized floor loads may be rejected at the dock at the seller's expense.
Vehicle Requirements
Authorized Vehicles: Deliveries must be made on a 7.5 t vehicle or larger with a reinforced floor.
Rear Loading: The vehicle must be capable of reversing into a loading bay door to allow PPT (Powered Pallet Truck) access to the rear.
Private vehicles and vans are not admitted.
Clearance: Maintain a minimum of 30 cm clearance between the top of the pallets and the vehicle roof, and 30 cm between the last pallet and the rear of the vehicle.
Safety: It is the driver’s responsibility to ensure the vehicle is clear of obstructions (e.g., loose strapping) that could damage Amazon equipment.
Cargo Preparation
- Pallets:
Dimensions: Use 1.0 m x 1.2 m, 4-way access, wooden pallets (Larger pallets allowed only if a single unit exceeds standard dimensions without overhang).
Grade: Pallets must be GMA Standard Grade B or higher. For Food/Grocery/Health products, use GMA Grade 1A.
Weight & Height: Maximum pallet height is 1.6 meters (including the pallet). Gross weight must not exceed 500 kg.
Prohibited Types: PECO, cardboard, or article board pallets are strictly forbidden.
- Box and Pallet Labels
- Box Dimensions: Must not exceed 63.5 cm on any side unless the unit itself is larger.
Heavy Markings: Boxes weighing more than 15 kg must be marked "Heavy Package" (visible from top and sides). Maximum box weight is 23 kg.
Pallet Labeling: Labels must be placed on all four sides on the outside of the stretch-wrap. Include: Seller name, To/From addresses, PO numbers, and "Pallet #___ of ___".
BOL Requirements: The Bill of Lading must reference all Amazon Reference IDs (POs) and specify total box and pallet quantities.
- Wrapping and Stability
Stretch-Wrap: Use clear plastic wrap to secure the product to the pallet and prevent shifting.
Instructions: Pallets must include a "Don't break stretch wrap" notification to the carrier.
Overhang: Merchandise must not overhang the pallet edge by more than 25 mm.
Ensuring Export Readiness for DXB5 Inbound
Achieving a successful delivery to the Dubai South Logistics District begins with meticulous preparation at the point of origin. For sellers managing inventory within European hubs, the transition to the United Arab Emirates marketplace requires meeting specific operational standards before the cargo is even dispatched. Mastering the fundamental Amazon FBA prep requirements is the first essential step in this process, ensuring that every unit is correctly handled and labeled before it begins its international journey.
To safeguard your supply chain and prevent operational bottlenecks at the UAE Port of Entry, we recommend prioritizingi these critical pre-shipment checkpoints:
Source-Side Compliance Verification: The most common delays at DXB5 are caused by documentation discrepancies. Verifying that your physical pallet configurations and commercial invoices perfectly match your UAE TRN and customs declarations while the goods are still in Europe prevents the extreme costs of demurrage or re-exporting once the cargo reaches Dubai.
Adherence to UAE Physical Standards: The Emirates market enforces strict safety and dimensional limits, such as the 63.5 cm box maximum and mandatory "Heavy Package" markings for cartons over 15 kg. Ensuring these standards are met during the initial packing phase in our European facilities is the only way to guarantee immediate acceptance at the DXB5 dock.
Strategic Staging in Europe: Many international sellers use European facilities as a controlled staging area. By organizing your bulk inventory in a European warehouse, you can prepare and dispatch fully compliant, verified batches to DXB5 as needed, rather than risking large, unverified shipments that could be held at the UAE border.
Global Fulfillment Mapping: Successfully scaling from Europe to the Middle East requires a clear view of the entire network. You can use our Amazon Fulfillment Centers directory to understand the specific requirements of different global facilities and plan your international routing more effectively.
How FLEX. can help
FLEX. serves as a specialized logistics anchor within the European marketplace, with operational centers across Poland, Germany and France. We do not operate in the UAE; instead, we provide the essential European infrastructure to ensure your oversized goods are "export-ready."
If your workflow requires a reliable European partner for specialized FBA Prep for Amazon Europe, secure buffering of bulky stock, or professional staging before international transit, our facilities are equipped to handle the heavy lifting. We bridge the gap between your European origin and global targets by ensuring every oversized pallet is configured to the exact standards of the UAE market before it leaves European soil, minimizing your risk of rejection in Dubai.
Reach out to our team today to discuss how our European export operations can stabilize your global supply chain.
